Managed IT Support

Reliable, Local, and Unlimited

Managed IT Support Services

At Valley Networks, our Managed IT Support services are built for businesses that need responsive service, expert guidance, and peace of mind. With a team of experienced Tier Two and Tier Three system administrators and network engineers, we provide comprehensive, professional IT support tailored to your needs—without surprise fees or long wait times.


What’s Included in Our Managed IT Support?

  • 24/7 network monitoring and alerting

  • Unlimited remote and onsite support

  • Proactive maintenance and patch management

  • Hardware and software management

  • Strategic IT planning and consulting

  • Secure remote access and system visibility

  • Support for desktops, servers, firewalls, printers, and more

  • Disaster recovery and business continuity planning


Why Choose Valley Networks for Managed IT Support?

1. Expert Service from Industry Veterans

Our technicians aren’t entry-level help desk staff—they’re seasoned professionals with years of experience supporting complex networks and business-critical systems. Whether you need proactive maintenance, troubleshooting, or strategic planning, you’re getting top-tier IT talent every time you call.

2. Fast, Local Response Times

We understand that downtime costs money. That’s why our support model is designed for speed and availability. When you call, we answer. When you submit a ticket, a technician responds within 30 minutes. Based in the Valley, we can be onsite in under an hour, delivering hands-on support when it matters most.

3. Unlimited IT Support – No Surprises

As your Managed IT provider, we offer truly unlimited support. That means no hourly rates, no hidden fees, and no counting minutes. Our goal is to resolve your issues—not watch the clock. You get consistent service and predictable pricing that scales with your business.

4. Dedicated Technicians Who Know Your Business

We assign every client a primary technician who becomes familiar with your systems, workflows, and goals. This personal approach ensures faster resolutions, better planning, and a support strategy aligned with how you actually operate—not a one-size-fits-all solution.

5. Secure Universal Access

As a managed services client, you’ll receive secure access to our monitoring dashboard, giving you remote access to your servers and workstations from anywhere. Whether you’re working from home, traveling, or managing multiple locations, you stay connected and in control—at no extra cost.

6. Built-In Value from Day One

Everything we do is designed to create value—faster response times, stronger security, smarter infrastructure, and fewer disruptions. With Valley Networks, you get more capability and better service, all at a cost-effective monthly rate.


Designed for Small to Mid-Sized Businesses

We specialize in providing managed IT support for small and mid-sized businesses across industries, including healthcare, legal, construction, education, and more. Whether you have 10 employees or 100, we tailor our services to meet your goals and budget.

Let’s Talk

Want to learn more about how Valley Networks can keep your technology running smoothly and your team focused on what matters most? Contact us today to start a conversation.

Our Managed IT Support Plan

🖥 Managed IT Support Plan
  • NO ANNUAL CONTRACT
  • Dedicated Support Technician -- See the same technician every time!
  • UNLIMITED On-site and Remote Support
  • 60 Minute Response Time (or less)
  • Remote Access to your Computers and Network
  • Network Security Specialists
  • Includes all Servers and Virtual Machines
  • Cutting Edge Cloud Back-up & Business Continuity
  • VOIP Phone System Support
  • Mobile Device Support
  • Vendor Liaison
  • Ticket System
  • Planning and Review
Let's Talk About your Needs Today.

What our Customers are Saying ...

Larry Mulligan, Historic Hotel Bethlehem / Controller

“With Valley Networks, we have a single point of contact for all of our technology support. They took the time to understand our specific business model and provide great responsiveness to our day-to-day needs. Their support experts understand the challenges of our ever-changing software and hardware environment. I know we’re in good hands with Valley Networks.”

David A. Mettin, Slate Belt Regional Police Dept. / Chief of Police

“The biggest benefit for our agency in partnering with Valley Networks is the personalized service and having a single point of contact. They know our system and have the resources dedicated to keep it running optimally. Valley Networks brings to us technical expertise at a cost-effective price. I always know that prompt support is just a phone call away.”

Tom Petrucci, Plainfield Township / Township Manager

“Our organization has benefited from having an IT support team that provides cost-effective solutions and reliable advice. Valley Networks understands that many organizations do not have large IT budgets, and they provide solutions that work within the scope of that price-point. They offer scalable solutions that are ideal for meeting an organization’s specific IT needs.”

Patricia Gerhard, Family Fertility Center / Business Manager

“The best part about having our IT systems managed by Valley Networks is that they’re local and readily accessible. If we need someone onsite for assistance, I know that they will be here quickly. The technicians are well-trained and get the job done. And strong security for our data is critical to meet HIPAA compliance. With Valley Network managing our PHI and healthcare data, we feel totally secure. And on a personal level, these guys are respectful and helpful; there is no “dumb” question.”

Bruce Sarte, Cedar Crest College / Director of Information Technology

“Valley Networks is a company that stands behind its work, and understands the value of a good relationship with its customers. I know that when I call them, the job will be done right. That’s valuable to me. We find that being able to call Valley Networks for assistance when our IT department lacks the resources or expertise is a valuable asset to have available to us. They excel at bringing a high quality of work to any project.”

Tony Piergiovanni, New Covenant Christian Community Church / Executive Pastor

“The team at Valley Networks provides great local, personal service. They are responsive and onsite quickly if needed. They took the time to understand our needs and delivered a cost-effective and practical solution.”

Loretta Tubiello-Harr, Tubiello-Harr & Associates / Owner

“We use a suite of accounting applications that has many components that interact in a complicated manner, numerous time-sensitive updates, and requires a lot of attention. Partnering with Valley Networks has allowed us to focus on our work while they handle the software and hardware needs. We’re impressed with their expertise over a wide variety of technical matters. I am completely confident in their management of our IT systems. And when we need help, their response times are frankly better than other vendors we’ve worked with.”

Allen Smith, Novus ACS / Owner

“Let me put it simply: Choose Valley Networks if you never want to have to think about your computer network again. We can finally stop wrestling with IT headaches and focus on our business and our clients. I no longer worry about hackers or security. This is important in a HIPAA compliant environment. I don’t worry about downtime, or updates or expanding our system. They’ve got it all covered. And the fast response times are better than any IT vendor we’ve ever worked with.”

Gina Mattes, Principle Diagnostics / VP of Operations

“Our business was expanding and we eventually reached a point where we wanted to bring on an IT support company that could not only provide us with an affordable Cloud Server but also be there whenever we needed any sort of computer or network assistance. We found it with Valley Networks. They provide us with a perfect solution for our IT support needs. Cloud services, VPNs, firewalls, office wiring, network configuration… they’ve done a little bit of everything for us. Their personalized service is exactly what we were looking for and they have exceeded our expectations. We’re very pleased.”

What are you Waiting For?

Start the Conversation Call us today at 610-697-1181 and get the Managed IT Support you deserve.